This is an unlinked Dropbox on Mac Sonoma 14.5

[Chiboko]

I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to server. There might be a problem with the server or network

[James Burford]

Alternatively, this screenshot is from the directory Macintosh HD - Users - "username" - Dropbox (personal) (as you can see) 

When I follow this directory when I right click I Cannot see the dropbox options. However, if I make changes to my dropbox files via another device, the changes do appear across all devices - which is how we know dropbox should work. 

Is it possible that where dropbox/apple have made the choice to change where dropbox folders are sorted there has been big mistake. 

I have tried all possible fixes/reinstalls and reboots of both my device and dropbox in order to get the file extensions to work and that hasn't solved anything. 

Because there is no option to make available online/make online-only, I am quickly running out of space on my hard-drive, which is the issue we all got dropbox for in the first place! 

Hope these screenshots help you to find a quick solution 

[Megan]

Hey @James Burford!

I'd love to have a visual of your Sync tab when accessing the app's preferences, if you don't mind. 

Also, would you be able to send me a couple of screenshots from both of these Dropbox folders when you check their properties? 

[dpdpdp]

I have exactly the same problem, but the message trail ends here.  Was the problem solved, and if so, how?

[larryoz]

I have the same problem

[Hannah]

Sorry to hear that, @dpdpdp and @larryoz.

Can you also let us know which version of Dropbox you're using and what the sync status is?

You can see this info, by hovering over the Dropbox icon in your menu bar.

[larryoz]

Version 209.4.3647
Status: updating
All my files are zero bytes.

I have a ticket in with your support team that told me it would be 24 hours for a reply and it well past that. 

Not happy at all.

[Hannah]

Thanks for the update, Larry.

Can you please give us the ticket number for your communication with our support team, so we can take a look?

[larryoz]

#24317686