Sign in to google account for google sheets

[avillanu]

I am trying to open an Excel file shared with me to be able to edit it.  I choose the "open with google sheets" option, and I am taken to the following site with a message and option to either "sign in" or "create an account".  Given I already have a google account, which is the same email I use for dropbox, I click on "sign in", but it does nothing.  It just bring me back to the same page.

Could this be happening because my gmail account is not a G-Suite account?  My Chrome browser has been set to accept cookies from the Dropbox Site.

"Sign in to continue You need a Google account to access Docs, Sheets, or Slides

Please make sure third-party cookies are enabled."

[Ray1986]

Same problem as above. EXACT SAME.

How do I get in touch with the support team directly.

I've tried everything. Re-logging into Dropbox. Re-logging into my gmail and google account. Turning off my browser. Adjusting cookies. Restarting my computer.

This problem started today (3/29), but I was able to edit files in google-sheets yesterday (3/28).

When I try to edit, it looks like it's in the process of loading, but then shoots me out to the error message:

Sign in to continue You need a Google account to access Docs, Sheets, or Slides

Please make sure third-party cookies are enabled. Learn more

Please HELP.

[Hannah]

Sorry to see you're having this issue, @Ray1986.

Can you let me know if you've tried to do this through a private browsing (Incognito) window as well, or from a different browser, to see if that helps?