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Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
I've tried switching browsers and the search still doesn't work properly. I don't think it's a browser issue.
Thank you Walter, I'll keep my fingers crossed that the problem is resolved quickly. I've used the free version of Dropbox for over 10 years and have generally been happy with it. At least, I never noticed that anything was missing from search results. Granted, it was only the free version, so I wasn't using it to back up a large number of photos like I am now. I finally decided to upgrade to a paid account and am disappointed to discover problems now.
Thank you @Walter ,
It took me a couple of times to try to subscribe but I am now subscribed. I do hope they fix this ongoing search issue. It's gone on for way too long and I'm glad they're finally trying to resolve it.
Best,
~ jeanne
Hi @Nancy & @Megan , I switched computers this year but it wasn't working on my old one either. I currently am in Mac OS Montery 12.6 and previously was in Catalina. I am now on a 2021 16" Macbook Pro 16GB and prior was on a Macbook pro which I believe was 2017 and as stated was running Catalina. Plenty of memory as I had to run memory intensive apps like Photoshop and Lightroom and never had issues. Both laptop finders could not search Dropbox files. I think there might have been a short period of time it worked in the past year or so but it's been such a huge problem for so long I can't recall when it was. It does not search from the finder window or inside the app itself from the desktop. I have better luck on the mobile app.
Hope this is helpful. Sorry for the delay. Life is pretty busy at the moment. Which is why I need search to work even more so. Thank you!
The search functions from the Web does not work when the files are there. Please help me cos it is frustrating when you are doing urgent work
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