Search not working

[Mmmooo]

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???

[mpintomali]

I'm not sure why someone changed the heading to "search function back to how it was," because this is NOT the case.  The problem is still ongoing.  See the ticket number previously mentioned.  Thank you.

@Nancy 

@Megan 

@Walter 

[Isac F.]

I’m experiencing exactly the same issue, on iPhone app, on iPad app and in Safari web browser too which makes it highly likely that the problem exists on Dropbox’s end. Have just made the iPad and iPhone app update today and issue persists including in the web version. Disappointed, I’m paying a prime price for Dropbox expecting a prime service!

“Since my last update there has been a change in the Dropbox app for iPhone. I’m looking for specific files inside my Dropbox and enter the exact filename but still they don’t show up. Before the update everything worked well”

[Lorca55]

Hi

[Lorca55]

Hi Walter

My support ticket was #18122873.
Jake from Dropbox wrote to me:
“This was a change that was made where the Alphabetical search is only for individual files that are outside folders, of files that are within a folder once you have the folder open.

Once you access a folder you will see that the files within that folder are searchable.

There are many customers that are not happy with the new lay out, may I suggest clicking on the following link and submitting an Idea to have the function reverted to the old process.”
That’s why i wrote in this forum…
Carlo

[mpintomali]

Please note that my issue is different from Lorca's issue.  The problem is still not resolved by Dropbox, almost a full week later.  PLEASE can someone follow-up.  Thank you.

[Lorca55]

It seems to me that I DO have the same problem: The Dropbox search function neither in the iPhone App nor in my browser is usable, I get nothing at all or not what I’m looking for. I have the problem for more than a week now.

[mpintomali]

Yes, Lorca, that is exactly the problem that myself and others on this post have been having.  It's terrible because Dropbox has been so unresponsive.  The specialist John contacted me on Friday and I sent him the information he requested (you can see the ticket number), but still no reply from Dropbox (and no solution).  

@Nancy 

[klundq1]

I have used dropbox for several years for my business. Yesterday I suddenly could not search for files in dropbox. I would type the name of the person's file and it would not come up, even though I know it is there. I can find the file if I know where to look for it, but I cannot search in the dropbox search bar. I logged out and logged in, updated my computer, all the things. Help please. This is so annoying.

[elsieljane]

Hi friends,

This past few days, my team hasn't been able to use the search box successfully using keywords that are in the filename. Sometimes it works if we type in the exact file name with the exact capitalization. This is very frustrating as we don't remember the exact filenames and have thousands of files that we work with daily. We've been able to use keywords to search for the file until the last few days. Is this a bug? Is there something that compromises the search function?

Any idea how to search files using keywords again?

Thanks!

[Jay]

Hi @klundq1, thanks for bringing this to our attention.

Are you searching for the file name itself, or is the keyword something located in the file itself?

This will help me to assist further!