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Charlie Windsor's avatar
Charlie Windsor
Helpful | Level 7
3 months ago

Rewind fails to work and requires support assistance

Hi ...   Please see the screen shot below of Rewind failing to work correctly. This fault can be replicated using different PC's OS's and Browsers. It would seem that the root cause for us is a...
Dropbox Rewind
Restore
Restoring
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Charlie Windsor - thanks for bringing this to our attention.

 

Have you by any chance tried getting in contact with our support team for further assistance on this as the error you're getting suggests? 

 

If you did, you can share your ticket ID with us so that we can look it up in our system too.

 

Thanks!

Charlie Windsor's avatar
Charlie Windsor
Helpful | Level 7
3 months ago

Hi @Walter  ... Thanks for the reply ...  No support ticket for this particular issue as of yet... 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    In that case, I'd suggest reaching out to our support team directly as they'd be better equipped to help you with account specific information.

     

    Let me know if there's anything else you'd like to add in the meantime Charlie Windsor 

    • Charlie Windsor's avatar
      Charlie Windsor
      Helpful | Level 7
      3 months ago

       

      Hi .... It seems that Rewind does have serious issues preventing an end user from restoring a folder/account. Calling support to restore data because Rewind fails may not be an option depending on the time or day... Very disappointed.

       

      Is Rewind fit for purpose?

       

      Response below from Dropbox Engineering.

       

      Ticket #24180031: Submission from Get Help

      Please note that in case there are multiple modifications/adds and due to the complexity of your folder structure the rewind tool might not allow you to perform the questioned action on your end.
       
      You can always reach out to us and we will perform the requested action on your behalf, not to worry.

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