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Re: Options to download print and copy have been disabled on this file

Options to download print and copy have been disabled on this file dropbox

m_schem
New member | Level 2

I'm trying to copy/paste from documents I've stored in dropbox, but I'm getting this error on every single doc:

"options to download print and copy have been disabled on this file dropbox"

What's going on? 

3 Replies 3

Nancy
Dropbox Staff

Welcome aboard the forum, @m_schem!

 

Just to clarify, you're opening your files and you're trying to copy/paste text from one document to another, correct? 

 

Can you send me a full screenshot of what you see exactly on your end?

 

In case you're using the Dropbox website, is this something that you’re seeing on multiple different browsers?

 

What are the exact steps that you follow right before the error message appears?

 

Keep me updated.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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m_schem
New member | Level 2

Hi Nancy,

 

Thanks for your help! 

 

I'm using Google Chrome. Steps:
1. Open a new tab.

2. Type in dropbox.com and login

3. Navigate to a document (in .docx format)

4. Select some text in the document.

5. Hit cmd + c to copy it
6. See an error message that says: "Options to download print and copy have been disabled on this file."

m_schem_0-1696626662819.png

 



Nancy
Dropbox Staff

Thanks for the extra info!

 

Are these Word documents personal files of yours, or were they shared by another person?

 

If they were shared, it’s quite possible that the owner has made them view-only/protected, which is why you’re seeing this error when trying to copy their contents.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?