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sashafree
2 years agoExplorer | Level 3
Downloads disabled feature not working
I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, and for it to not be working is ridiculous. Anyone have any idea why or how to fix this?
Hi djfrankief,
Let' s check on some things together:
1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.3) Check for incompatible file names - You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.Let me know if you need further help!
Thanks!
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- Mark
Super User II
Are you logged in to your account while testing this? i.e. its on your computer you click on it? If so the software knows its you and that you are allowed to view it.
Try testing the link in an incognito window and see what happens then.
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