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Forum Discussion
Downloads disabled feature not working
I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, a...
Hello everyone,
Thanks for reporting this issue. We pushed out a patch to address the unexpected behavior and were able to verify this fix ourselves just now.
Please do reach out to our Support Team with details if the issue seems to persist for you and we're happy to take a look!
Thanks,
Kristen
Mark
Super User II
Super User IIAre you logged in to your account while testing this? i.e. its on your computer you click on it? If so the software knows its you and that you are allowed to view it.
Try testing the link in an incognito window and see what happens then.
Yeah I've tried viewing it with another email and the download button is still there and able to be clicked and used even with the settings on the video having them disabled.
Yes I tried that as well
- Megan
Dropbox Staff
- @megan I am another one who followed all directions to disable downloads to no avail. I've logged in under a 2nd acct on a different computer, and it still gave me the ability to download the files. I agree with the other on the post who said, we pay to have these security options and it sucks that they don't work.
