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anndinkc's avatar
anndinkc
Explorer | Level 4
10 months ago

No longer able to open .txt files in Dropbox editor on Android phone app, asked to convert to Google

Starting this week, I am unable to open my .txt files with the Dropbox Editor on the Dropbox Android phone app. I am now being presented with the following message: Upload to View This file type ...
Android OS
Edit
Editing
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  • Nancy's avatar
    Nancy
    10 months ago

    Thanks for giving that a go! Good thinking. 

     

    What I want you to try next is to clear the cache of your Dropbox app (via its settings), and also reinstall it on your device. 

     

    Are you seeing the same error after that?

anndinkc's avatar
anndinkc
Explorer | Level 4

Nancy Thanks Nancy. looks like I had to switch to Desktop view to see that option (I'm on mobile)

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi anndinkc, are you certain that the text files are associated with the Dropbox text editor? 

 

Could you check your default apps on Android for Dropbox?

  • anndinkc's avatar
    anndinkc
    Explorer | Level 4
    10 months ago

    Jay I don't have any default apps configured for .txt files

     

    Is the Dropbox editor part of the Dropbox app? or is that a separate install? I don't think it used to be separate and I don't see a separate editor in Google Play store

     

    Here are the Dropbox defaults

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Is there any chance that the text files you can’t open via Dropbox contain any non-Latin characters? I’m asking because this could also alter the unicode encoding of the file, and result in the Dropbox app being unable to open it.

      • anndinkc's avatar
        anndinkc
        Explorer | Level 4
        10 months ago

        Nancy I don't believe so. This is happening for all of my .txt files with Dropbox now. Unless some encoding changes were recently made on your end? 

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