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adevine1's avatar
adevine1
New member | Level 2
3 years ago

hi all! 

 

I've come back to work today, after dropbox upgraded the team's system over the weekend, and my guys couldn't open any of their work yesterday. We think that it links back to the main folder having been renamed during the upgrade process (by Dropbox) - and therefore all links broke. This is on smart synch - and on mac's finder system. Was everyone else having this issue? Is there a way to solve this - should I get them to scrape Dropbox off their macs and re-synch it? I was having a lot of trouble before the upgrade, and realised it's because we were on a beta program. I ended up removing the smart synch system completely, and haven't reinstalled as I couldn't afford lose anymore time to issues at that point. Now it has effected my team and we have missed deadlines etc, so I need to work out what to do about it. The temporary fix that we have in place is to just download the folder being worked on from the browser/app dropbox, and ignore the smart synch folders, but the smart synch folders were the whole reason dropbox was so good. Does anyone have any advice, and if it is about de-installing and reinstalling the smart synch - I searched and couldn't find instructions for how to do it, could someone link me to that? Thank you! 

  • Rinconman's avatar
    Rinconman
    Helpful | Level 7
    3 years ago

    Well I got this email today:

     

    "On October 29, your account was scheduled to be upgraded to the latest version of Dropbox at no additional cost to you. However, due to unexpected demand for this time slot, we need to postpone the migration and will contact you once the reschedule date is determined."

     

    I previously kept postponing since August.  Earlier this week I pushed to 10/29 since that was the furthest out Saturday I could do.  

     

    Now under my admin console where I could postpone it says: "We will contact you once you're eligible for the upgrade again"

     

    In my app and on the webpage banner it notes the upgrade is scheduled for 12/1/22.  I will probably postpone again!

     

    I wonder if this is delayed due to the issues DB has or if it is really an "unexpected demand."

     

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