We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
t4ngml
3 years agoHelpful | Level 6
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
MattS91
Helpful | Level 6
Megan Still having the same issues, we cannot administer our account!
Support isn't providing updates, when is this getting resolved? We are paying for a service we cannot use!
We're coming up to two weeks of this same issue!
MattS91
3 years agoHelpful | Level 6
Another day and surprise no communication from Dropbox!
Megan Walter @AnyOneFromDropbox
Can we please get an update on what is happening?!
Are we getting reimbursed for each day this is ongoing?
- MattS913 years agoHelpful | Level 6
2 weeks and we've finally getting responses! How is this customer service?
Can someone please call me to discuss my complaints!
- MattS913 years agoHelpful | Level 6
We have put in several complaints to Dropbox over the last 2 weeks, not one has been followed up!
We are unhappy with the service we are receiving, please contact us to discuss it with us!
This upgrade was miss-sold and needs recitifying
- mgarnel3 years agoExplorer | Level 4
Why did you mess up a perfectly working system?!?! All folders moved, structure changed, new folders are simply not synced or, if synced, aren't available to all users that have access to parent folder.
No warning, no ackowledge, no answers! Google searches for help all lnk to commercial **bleep**e from DB and support actually doesn't support anything. Used to think that dropbox was a reference in terms of stability and reliability. Now, I'm already looking into competitors alternatives.Way to go!
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!