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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
The whole reason we use Dropbox for Business is to share files within the organization. With the new, unwanted rearchitecture, all the folders got put inside a User Name folder, and I can't drag/move them back to the top level where I want them. It prevents me from moving them in the Finder plugin (MacOS) and it is also grayed out / not possible in the web app.
Any thoughts on how to restore previous organization to shared files? We DO NOT want user-named folders, just the top level DropBox <businessname> as it was before.
Our entire Team Folder structure has been destroyed by upgrading from Business Standard to Business Advanced.
All Team folders were converted to Shared Folders and one admin account is now the owner of them all, however they have no access to move them to the Teams Space.
This was not communicated by Dropbox as a possibility with the upgrade and has resulted in hundreds of hours of work to recreate everything including re-sharing hundreds individual files with external stakeholders and removed every link we have shared.
Dropbox Supports only advice is to copy the contents to new team folders but as I've mentioned to them it break all sharing. They haven't provided any adequate solutions and refuse to escalate this issue.
We are extremely unhappy as an organisation.
- Megan
Dropbox Staff
Hi MattS91, I am sorry to hear about that!
Could you send me your ticket number reference from your communication with our Support, so I can have a look into this and locate it on our system?
Keep me posted!
Megan It's been over a week since this started and no resolution is in sight.
Ticket #18647070. Every other ticket has been closed despite no resolution.
Dropbox's customer support is abysmal!
Am I the only one who is getting frustrated by the lack of Customer Service from the support team? They don't communicate among themselves so you end up repeating yourself over and over to people who seem incapable of doing anything but following the same script that leads nowhere.
Then when you finally (after speak with several people) get progressed to someone supposedly senior they make you repeat everything because they can't see the logs of whats already been done! Make promises about escalating it to the engineering team but keep presenting hurdles rather than giving information upfront.
It's been over a week and they are still requesting information rather than escalating issues. This account upgrade has ruined our file storage and still no resolution in-sight
This issues we are having are frustrating enough without your support team creating barriers the entire process.
0/10 for all Net Promoter Score reviews until as an organization you learn how to provide basic customer service!
