We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
t4ngml
3 years agoHelpful | Level 6
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
LZiegler1
New member | Level 2
This morning Dropbox did a database update and all the folders in our work Dropbox are now under main folders with each users name. What has happened? Is this a new folder structure that Dropbox implemented? I cannot find anything about such a change.
KWANHO
3 years agoNew member | Level 2
It appears to me the business account is updated and personal named folder is added to the root folder.
This creates the below problems :
1) Our office team used to send across folder path in whatsapp for quick file sharing, with the added peronal named folder, all files has unique path and cannot be shared efficiently.
2) Our team uses programme like Rhino / Indesign, which one file will link to another file, like the material mapping, or link to a illustration etc. With the added personal named folder, my colleauge now have trouble to open another rhino / indesign file, as all the links are wrong. It limits our team ability of sharing working file across.
I don't see there is any benefit of adding a personal name folder as the root folder for the dropbox, and it creates a lot of problem for office using dropbox as their server and sharing work file. If someone needs a personal named folder, they can simply open a folder as they want at anywhere, which is under the team's control, rather than a compulsory change. I strongly recommend to revert back the version WITHOUT the personal named root folder. I believe this issue also happened for many other offices, and as a user we are looking for alternative platform to solve this problem. I hope Dropbox can review this asap.
- Johan B.43 years agoNew member | Level 2
This is exactly our setup. In a customer perspective, a totally unneeded change.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!