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Simon W.37's avatar
Simon W.37
New member | Level 2

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey AN26, so the difference between the files with the green check mark and those with the cloud icon is that the ones with the green check mark are available offline, while the other ones are 'online-only'.

 

This is our feature that turns files into placeholders, available only when connected to the internet, to help you save hard drive space.

 

You can just right click on them and choose to make them available offline, so they can sync to your computer again and you'll be able to open them.

 

And Simon W.37, can you try to just reinstall the app, without uninstalling it first, to see if that helps?

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