We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

AN26's avatar
AN26
Explorer | Level 4

Dropbox upgraded overnight and now my files have been "moved". I cannot open anything. It is stating it has been moved. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Simon, thanks for sharing more info about this! 

 

Essentially, what happened here was that your account changed from the old Team structure to the new one. At the moment, there's no way to revert back to the structure you had. 

 

However, if you're facing any difficulties locating content, or finding out more about this we're happy to help! If you search for file or folder names, were you able to locate all the necessary content? 

  • Simon W.37's avatar
    Simon W.37
    New member | Level 2
    3 years ago

    Hannah,

     

    We will manage.

    I noticed last night that the old file folder is still there but as a hidden "short cut" to the second level (critical) file structure.  To the other person on this chat I suggest you set "show hidden files".  This may help you to locate your files.

     

    Unfortunatey one of the machines in our team  is stuck in "dropbox is updating " mode now for over 24 hours. 

    Please advise what we should do.  Is it OK to uninstall DB and re-install? 

     

    Thanks    

     

    • Simon W.37's avatar
      Simon W.37
      New member | Level 2
      3 years ago

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey AN26, so the difference between the files with the green check mark and those with the cloud icon is that the ones with the green check mark are available offline, while the other ones are 'online-only'.

         

        This is our feature that turns files into placeholders, available only when connected to the internet, to help you save hard drive space.

         

        You can just right click on them and choose to make them available offline, so they can sync to your computer again and you'll be able to open them.

         

        And Simon W.37, can you try to just reinstall the app, without uninstalling it first, to see if that helps?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!