We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Zondor's avatar
Zondor
Helpful | Level 5

Ticket: 18237317

Our account was opted in to be upgraded to the latest version of Dropbox Business. 
Although not conveyed in the changes email, this has re-worked a number of shared folders structure from:
Dropbox Root -> Shared folder

to

Dropbox Root -> Username -> Shared Folder


This has broken some critical LOB apps for us as as they require the same folder structure on each PC.

We would not have opted into this change if it was conveyed that this change would happen.

 

This was raised 5 days ago to Dropbox support and still no resolution. I've conveyed the severity of this multiple times.

Please assist.

RachelT50's avatar
RachelT50
New member | Level 2
3 years ago

We have experienced the same mess - it has taken my PC 5 days to sync correctly and for the upgrade to be complete.  The other team accounts are still syncing/updating.  We're all working off different file/folder versions and it is a nightmare.  Why make such a drastic change and in August too?  I was on hols when the email came in, giving me no time to prepare!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!