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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
Ticket: 18237317
Our account was opted in to be upgraded to the latest version of Dropbox Business.
Although not conveyed in the changes email, this has re-worked a number of shared folders structure from:
Dropbox Root -> Shared folder
to
Dropbox Root -> Username -> Shared Folder
This has broken some critical LOB apps for us as as they require the same folder structure on each PC.
We would not have opted into this change if it was conveyed that this change would happen.
This was raised 5 days ago to Dropbox support and still no resolution. I've conveyed the severity of this multiple times.
Please assist.
We have experienced the same mess - it has taken my PC 5 days to sync correctly and for the upgrade to be complete. The other team accounts are still syncing/updating. We're all working off different file/folder versions and it is a nightmare. Why make such a drastic change and in August too? I was on hols when the email came in, giving me no time to prepare!
- Rich
Super User II
Zondor wrote:
Although not conveyed in the changes email, this has re-worked a number of shared folders structure from:
I haven't seen the content of the email but this change is described in the help article describing the upgrade, which I'm pretty certain is linked in the email (from other posts I've read).
Notes:
- The naming convention of the Dropbox folder will change from “Dropbox [team name]” to “[Team name] Dropbox”.
- Existing team folders will move to the team space:
- /[team name] Dropbox/[Team-name]’s shared workspace
- Each team member will now have their own personal folder called a team member folder:
- /[team name] Dropbox/[Team member’s name]
- All other content, including shared folders, will be moved to each member’s team member folder.
Also, while you could have delayed the upgrade for 30 days, I've seen no way to opt out of this change. This appears to be a change that Dropbox is making across the board, for all Business accounts, and there's likely no going back.
Unfortunately what you have shown wasn't in the email we got from Dropbox. Opting out for 30 days is also a not an option as this is critical for our LOB apps to function.
We simply wish to keep using Dropbox the way we always have, otherwise we will need to move to another product.
Seems crazy that even with our 14,000 yearly bill that no one is able to assist us.
