Hey @Annoyed, really sorry to hear about your files missing and about your experience.
Would you still like us to look into this?
If so, I would firstly suggest taking a look at your plan page; do you see that you're on a paid account or a free Basic one?
If it's just a Basic one, is it possible that your subscription and your files are in a different account, under a different email address?
The email associated with the account you're reaching out from, can be found here.
Let me know what you find.