My photos on my account are gone, please help me find them

[Kerstin 76]

All my Photos are gone. Are so scared now that I cant get them back. Help please. Why are they gone.

[Jay]

Hi @Kerstin 76, thanks for bringing this to our attention.

I understand your concern over your missing files, let's see if we can locate them together.

First of all, could you check the events page to see if there's any history on these files being moved anywhere? 

Could you also check the shared folders page, in case they were in a shared folder, and the deleted files page to see if they can be recovered.

This will help me to assist further!

[Kerstin 76]

My dropbox is totalt empty. And it looks different. Its like the box is new and I login for the firs time. Excuse me for my english.

[Jay]

Thanks for the info. When was the last time you accessed your Dropbox account before now?

Are you certain that this is the only email address you've used to login to Dropbox in the past?

[Kerstin 76]

It is the correct E-mail adress. I am pretty sure that I logde in july 2024

[Jay]

Were you part of a Dropbox team at one point? Did anyone else have access to your account via another device or browser?

[Kerstin 76]

I did somthing wrong in my dropbox when the dropbox was full. I then chosed team but didnt go on with it when I unnderstand what it was. After that I got E mejl about that the team are locked or something. The last time I got this messade was in september. I have never uset that account. I are now affraid that the teams account have done so my private account have been deleted.

[Megan]

Hey @Kerstin 76, let me jump in here!

If you checked your events page and the account is also empty, it sounds like it's a brand new one indeed. 

As for your Team account: was it under the same email address as the one you're using now or a different one? I'm asking, because I want to identify if the original one got deleted. 

[Kerstin 76]

Yes it was the same E mail adress. I have only got E mail about the team account but understand that it perhaps are the same account. I remember that I made a misstake when myvdropbox was full but I couldnt cgange it. Beacuse I could se my personal Photos I hopte that it was okej

[Kerstin 76]

But it havet benen more than a year since I used the account so it shouldnt have been deleted