My mother's files are missing from Dropbox and we can't reach support.

LTJT

I've been trying to contact Dropbox. No luck... wrong plan it looks like...
Trying to access my elderly mother's photos etc. She hasn't been able to find it. She had a message to access it before 8th September 2024, but there was nothing on the account prior to the 8th. She's really upset as it had lots of family photos, documents etc. I've been trying to find someone to talk to to help with this. Any idea how I get to speak with a human from Dropbox....?

Mark

Hi @LTJT

On the account you can log on to what does www.dropbox.com/events show? Does that show activity prior to the 8th?

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My mother's files are missing from Dropbox and we can't reach support.

My mother's files are missing from Dropbox and we can't reach support.

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