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GiselheR's avatar
GiselheR
New member | Level 2
3 months ago

My files are gone after reaching my quota.

Dear Sir or Madam. I reached the maximum storage and forgot to upgrade to a new plan. Now all my files seem to be gone. Just a question, before I decide for a new plan: Will my files be avail...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey GiselheR, let's jump right into this! 

 

Purchasing a new plan wouldn't help since upgrades are not retroactive, so they take effect after your upgrade.

 

However, you mentioned that your content is gone. Would you like to let me know more about this? 

 

Did you use the desktop app, mobile or website to add content to your account? If you check your events page, and deleted files page are you able to see your files there? 

 

Keep me posted, and we'll take it from there! 

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