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Questions13's avatar
Questions13
Helpful | Level 5
6 months ago

Moving files out of Dropbox now defaults to the 'copy' function

Starting sometime this week, whenever I try to move a file out of my Dropbox to another location on the same drive, it will default to 'copy' and leave the original still in Dropbox. This duplication...
Delete
deleting
Desktop
desktop app
Dropbox Basic
Moving
Organize
Organizing
  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. This change in behavior was the result of a change by Microsoft. Dragging a folder out of a root sync folder now defaults to the copy function on Windows 11. This change is not limited to Dropbox, but any root sync folder.

     

    As a workaround, shift+click and drag will allow the expected cut + paste or "move folder" functionality.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Thanks for checking Questions13.

 

Since you noticed the same behavior even when our app is closed, then it might be unrelated to Dropbox.

 

Had it been the app causing this, then you wouldn't notice the same results when the app wasn't running.

 

Do you notice the same thing if you choose a file/folder within Dropbox, and then right click and choose cut instead of dragging and dropping it? 

Questions13's avatar
Questions13
Helpful | Level 5
6 months ago

Just as a bump, there's another user that is also experiencing this issue.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi Questions13 and shin7,

     

    I've notified our engineering team and they are investigating. I'll provide updates here and follow up with any questions we may have. Thanks for reporting this!

     

    Regards,

    Ben

    • jstrmac's avatar
      jstrmac
      Helpful | Level 5
      5 months ago

      Same problem here. Windowns 11 Pro 23H2

       

      It's like all of a sudden windows is treating the dropbox folder like a server share folder and not a local folder which would be typical how a server share behaves.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey everyone!

     

    If you're still seeing this behavior, can we send you an email, so we can investigate a bit further?

    • catlover's avatar
      catlover
      Explorer | Level 4
      5 months ago

      Having the same issue. Dragging files out of the Dropbox folder defaults to copy. This started happening this week. Running Windows 11.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey catlover - sorry to hear about this.

         

        Would it be OK if we reached out via email to have a further look internally?

    • shin7's avatar
      shin7
      Explorer | Level 3
      5 months ago

      Hi, Hannah. I'm sorry for the late reply.
      The problem still exists at my Drobbox folder. so could you send me email ?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        No biggie shin7 - I've just sent you a quick message to have a further look internally, so please have a look at your inbox and we'll take it from there.

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