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DAC4's avatar
DAC4
Explorer | Level 3
3 months ago

Moved a shared folder out of the Dropbox folder to the Desktop on Windows - how can we put it back?

Hi there!   We have a user with Dropbox on their Windows 10 machine. Somehow they've moved a shared folder out of the Dropbox folder and onto the desktop. It appears to be behaving like a Dropbox...
Desktop
desktop app
Dropbox for Business
Organize
Organizing
Windows OS
AngeliqueL's avatar
AngeliqueL
Icon for Dropbox Designer rankDropbox Designer

Hi there,

 

I'm on the design team at Dropbox and did some asking around. This screen capture isn't a Dropbox prompt, it's a Windows system prompt. So the first question is whether they are actually trying to move it into Dropbox or somewhere else, where they don't have access.


Is it possible they are just seeing it in Explorer in the Dropbox folder and it looks like it's on their computer? If so, they can make it go away using Selective sync. I'm on a Mac but recently did that for a Marketing folder I didn't want to see (shown in attachment).

If they had actually moved it to their desktop from the Dropbox folder, in the app, it would be deleted from Dropbox and not still showing there. So they could also have created a copy. 

 

If you ask that person reply to this thread, we can take a look at their activity log and see what's actually happened. Otherwise, we're just guessing as to what they've done.

 

Hope that helps!

Angelique

Sarah38's avatar
Sarah38
New member | Level 2
3 months ago

Hi!

I am having the same issue as the original post. I accidently dragged a shared folder out of my teams shared dropox onto my dashboard and now when I try to drag it back I get an error message saying I don't have permission to add it back to dropbox. Any suggestions?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey Sarah38, what do you see about this move in your events page? Does it show as deleted?

  • AngeliqueL's avatar
    AngeliqueL
    Icon for Dropbox Designer rankDropbox Designer
    3 months ago

    Hi Sarah38,

     

    I'm on the product design team here at Dropbox. Hannah is right that you should check first to see if the files have actually been deleted from the team's Dropbox account. You can do that on your deleted files page. If the folder is there, you can select and restore it.

     

    For the future, you aren't able to drag folders into the top-level folder structure in the app. The easiest way is to create a new folder on dropbox.com and then drag files into that new folder in the desktop app.

     

    Let us know if that worked!

    Thanks,

    Angelique

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