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TKSTX's avatar
TKSTX
Explorer | Level 4
2 months ago

Missing folders and documents on my computer and account after working to reduce the number of files

I was working to reduce the number of files as I have maxed out my subscription. Once I worked through the files in Dropbox all of the folders and documents on my desktop have vanished. I looked in m...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Do you see any signs of those files in your backups page perhaps TKSTX?

 

Also, you mentioned moving the files to the server. Could you elaborate on that please? 

TKSTX's avatar
TKSTX
Explorer | Level 4
2 months ago

I was able to find the files I needed in the backup folder. They are now safely back on my computer. I have tried to delete them from DB but no success. Any tips? I have also paused backups so we don't sync anything to DB until we reduce the folder count to below 2GB.

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