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TKSTX's avatar
TKSTX
Explorer | Level 4
2 months ago

Missing folders and documents on my computer and account after working to reduce the number of files

I was working to reduce the number of files as I have maxed out my subscription. Once I worked through the files in Dropbox all of the folders and documents on my desktop have vanished. I looked in m...
desktop app
Missing Files
Organize
Restore
Restoring
TKSTX's avatar
TKSTX
Explorer | Level 4

Jay:

 

It was a combination of both the Dropbox folder on my computer and logging into Dropbox. 

 

I have no screen shots to share that would be helpful.  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Could you give more detail on what you did? Were you deleting files from the Dropbox folder or the site? Were you moving the files to folders outside the Dropbox folder?

 

Did you uninstall, pause or do any changes to the desktop app?

 

Does the events page on the site show any changes?

  • TKSTX's avatar
    TKSTX
    Explorer | Level 4
    2 months ago

    No I did not.

      • TKSTX's avatar
        TKSTX
        Explorer | Level 4
        2 months ago

        Yes, Dropbox. What I want to understand is how moving files and documents out of Dropbox could cause all the files and documents on my desktop to go missing.

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