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TKSTX's avatar
TKSTX
Explorer | Level 4
2 months ago

Missing folders and documents on my computer and account after working to reduce the number of files

I was working to reduce the number of files as I have maxed out my subscription. Once I worked through the files in Dropbox all of the folders and documents on my desktop have vanished. I looked in my computer's trash can and in Dropbox's deleted folder but could not find them. Can anyone please help me solve this?

desktop app
Missing Files
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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi TKSTX, thanks for bringing this to our attention.

     

    Could you clarify the steps you took when you 'worked through' the files on your account? 

     

    Was this via the site or the Dropbox folder itself?

     

    Any other info or screenshots would be helpful!

    • TKSTX's avatar
      TKSTX
      Explorer | Level 4
      2 months ago

      Jay:

       

      It was a combination of both the Dropbox folder on my computer and logging into Dropbox. 

       

      I have no screen shots to share that would be helpful.  

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Could you give more detail on what you did? Were you deleting files from the Dropbox folder or the site? Were you moving the files to folders outside the Dropbox folder?

         

        Did you uninstall, pause or do any changes to the desktop app?

         

        Does the events page on the site show any changes?

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