Lost photos & videos
Accepted Solutions
Hi @nk1127
How long ago did you last log in? Have you tried logging in to see what is there?
Unfortunately if it was over 12 months ago then accounts are removed for inactivity and its not possible to recover 😞
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Hi @nk1127
How long ago did you last log in? Have you tried logging in to see what is there?
Unfortunately if it was over 12 months ago then accounts are removed for inactivity and its not possible to recover 😞
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hey @nk1127, sorry to hear about this.
Can you clarify when was the last time you logged into the account in question? If it's been more than a year, it's probably been closed due to inactivity as Mark mentioned.
Do you see any signs of your missing files in your deleted files page or the events page?
If not, have you made sure that you're looking at the correct account?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Top contributors to this post
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Walter Dropbox Staff
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nk1127 Explorer | Level 3
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Mark Super User II
