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Helpful | Level 5

5 years ago

Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag

hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good. but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , not...

Helpful | Level 5

5 years ago

I'm having this same issue of thumbnails not showing up. I recently installed Dropbox on a new computer and am having this issue. Please message me directly if you can help as you did others, moderators!

Daphne

Dropbox Staff

5 years ago

Hey ramblingsu!

Can you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it?

If you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the thumbnail appear then?

ramblingsu
Helpful | Level 5
5 years ago
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It happens whether I change to to Local or Online Only.
Daphne
Dropbox Staff
5 years ago
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I see, thanks for confirming ramblingsu.

Which version of the app do you have installed at the moment?

Also, what OS version is your device running?
ramblingsu
Helpful | Level 5
5 years ago
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119.4.1772
Windows 10
Daphne
Dropbox Staff
5 years ago
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Thanks for that info ramblingsu!

Does the current sync status show it's "up to date", or "syncing"?

Also, could you just send along a screenshot of the icons that you're seeing for your files at the moment?
ramblingsu
Helpful | Level 5
5 years ago
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Up to date.
Daphne
Dropbox Staff
5 years ago
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Awesome, thanks for that ramblingsu!

I've just sent you an email, so please check your inbox when you have the time and we can go from there. Cheers!
Ellen56
Helpful | Level 6
4 years ago
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That is exactly what I've been dealing with on both my Surface Pro since I added my Dropbox account, and on my Windows 10 laptop since I had a new hard drive added and had to reinstall Dropbox. Never had the problem before. Works fine on other laptop, but ready to switch services because I work with photos for marketing daily and it is a PAIN to switch between looking at the images online @dropbox.com, getting the image name, and then going into my account to pull the named photo over. Very frustrated. Talked with someone in a Dropbox chat a couple weeks ago and he indicated Dropbox is aware of the problem with Windows, but no idea when the solution. Has anyone had this situation resolved??
ASiradakis
Explorer | Level 4
4 years ago
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No one is going to address it with dropbox, we have thousands of images saved as well and now looking into switching services, they could care less about paying members having functionality, its unreal.

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imag","id":"message:417650","revisionNum":4,"repliesCount":49,"author":{"__ref":"User:user:931251"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:417650"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:417650"},"body@stripHtml({\"truncateLength\":200})":" hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good. \n but in outlook i goto attahc an image, i goto my 'dropbox\\camera uploads\\ folder, and all i see are generic blue icons , not...","body@stringLength":"1060","rawBody":"

hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good.

but in outlook i goto attahc an image, i goto my 'dropbox\\camera uploads\\ folder, and all i see are generic blue icons, not the thumbnail image... how can i select the right attachment if i cnanot see it?

this also happens when i use windows explorer, and i goto 'dropbox\\ (any dropbox folde with images in it)
help!
ive got the dropbox sync on, its not paused... it was worknig fine before i had to reinstall. so i know it can work.

not sure what options need to be edited, but dropbox is worthless like this

thx

","kudosSumWeight":2,"postTime":"2020-05-06T09:21:36.678-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS00MTc2NTAtMTU0NzFpM0NBNDczMEIyNzQ4MzBBQg?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:edit","text":"edit","time":"2022-07-25T23:09:16.919-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:GUI","text":"GUI","time":"2018-07-13T06:45:03.436-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:417650_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16332},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:417650":{"__typename":"Conversation","id":"conversation:417650","solved":false,"topic":{"__ref":"ForumTopicMessage:message:417650"},"lastPostingActivityTime":"2022-07-26T07:22:56.534-07:00","lastPostTime":"2022-07-05T09:56:43.540-07:00","unreadReplyCount":49,"isSubscribed":false},"ModerationData:moderation_data:417650":{"__typename":"ModerationData","id":"moderation_data:417650","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS00MTc2NTAtMTU0NzFpM0NBNDczMEIyNzQ4MzBBQg?revision=4\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS00MTc2NTAtMTU0NzFpM0NBNDczMEIyNzQ4MzBBQg?revision=4","title":"icon.png","associationType":"BODY","width":101,"height":151,"altText":null},"Revision:revision:417650_4":{"__typename":"Revision","id":"revision:417650_4","lastEditTime":"2022-07-26T07:22:56.534-07:00"},"ForumReplyMessage:message:509333":{"__typename":"ForumReplyMessage","id":"message:509333","conversation":{"__ref":"Conversation:conversation:417650"},"author":{"__ref":"User:user:1063216"},"revisionNum":1,"uid":509333,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:509333"},"parent":{"__ref":"ForumReplyMessage:message:509149"},"body":"Hey ramblingsu!
\n
\nCan you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it?
\n
\nIf you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the thumbnail appear then?","body@stringLength":"554","rawBody":"Hey !
\n
\nCan you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it?
\n
\nIf you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the thumbnail appear 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Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag","moderationData":{"__ref":"ModerationData:moderation_data:509379"},"body":"

It happens whether I change to to Local or Online Only.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"57","kudosSumWeight":0,"postTime":"2021-03-31T07:51:07.651-07:00","lastPublishTime":"2021-03-31T07:51:07.651-07:00","metrics":{"__typename":"MessageMetrics","views":3109},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:417650/message:509379","repliesCount":7,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"62","rawBody":"

It happens whether I change to to Local or Online Only.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:509379_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:509381":{"__typename":"ModerationData","id":"moderation_data:509381","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:509381":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1063216"},"id":"message:509381","revisionNum":1,"uid":509381,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:509379"},"conversation":{"__ref":"Conversation:conversation:417650"},"subject":"Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag","moderationData":{"__ref":"ModerationData:moderation_data:509381"},"body":"I see, thanks for confirming ramblingsu.
\n
\nWhich version of the app do you have installed at the moment?
\n
\nAlso, what OS version is your device running?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"158","kudosSumWeight":0,"postTime":"2021-03-31T08:01:30.717-07:00","lastPublishTime":"2021-03-31T08:01:30.717-07:00","metrics":{"__typename":"MessageMetrics","views":3105},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:417650/message:509381","repliesCount":0,"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"508","rawBody":"I see, thanks for confirming .
\n
\nWhich version of the app do you have installed at the moment?
\n
\nAlso, what OS version is your device running?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:509381_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:509383":{"__typename":"ModerationData","id":"moderation_data:509383","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:509383":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1427865"},"id":"message:509383","revisionNum":1,"uid":509383,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:509379"},"conversation":{"__ref":"Conversation:conversation:417650"},"subject":"Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag","moderationData":{"__ref":"ModerationData:moderation_data:509383"},"body":"

119.4.1772

Windows 10

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"24","kudosSumWeight":0,"postTime":"2021-03-31T08:07:35.070-07:00","lastPublishTime":"2021-03-31T08:07:35.070-07:00","metrics":{"__typename":"MessageMetrics","views":3101},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:417650/message:509383","repliesCount":5,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"34","rawBody":"

119.4.1772

Windows 10

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:509383_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:509392":{"__typename":"ModerationData","id":"moderation_data:509392","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:509392":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1063216"},"id":"message:509392","revisionNum":1,"uid":509392,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:509383"},"conversation":{"__ref":"Conversation:conversation:417650"},"subject":"Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag","moderationData":{"__ref":"ModerationData:moderation_data:509392"},"body":"Thanks for that info ramblingsu!
\n
\nDoes the current sync status show it's \"up to date\", or \"syncing\"?
\n
\nAlso, could you just send along a screenshot of the icons that you're seeing for your files at the moment?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-03-31T08:18:25.839-07:00","lastPublishTime":"2021-03-31T08:18:25.839-07:00","metrics":{"__typename":"MessageMetrics","views":3098},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:417650/message:509392","repliesCount":4,"readOnly":true,"customFields":[],"editFrozen":false,"body@stringLength":"424","rawBody":"Thanks for that info !
\n
\nDoes the current sync status show it's \"up to date\", or \"syncing\"?
\n
\nAlso, could you just send along a screenshot of the icons that you're seeing for your files at the moment?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:509392_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:509395":{"__typename":"ModerationData","id":"moderation_data:509395","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:509395":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1427865"},"id":"message:509395","revisionNum":1,"uid":509395,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:509392"},"conversation":{"__ref":"Conversation:conversation:417650"},"subject":"Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag","moderationData":{"__ref":"ModerationData:moderation_data:509395"},"body":"

Up to date.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"17","kudosSumWeight":0,"postTime":"2021-03-31T08:20:39.457-07:00","lastPublishTime":"2021-03-31T08:20:39.457-07:00","metrics":{"__typename":"MessageMetrics","views":3095},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:417650/message:509395","repliesCount":3,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"502","rawBody":"

Up to date.

","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS01MDkzOTUtMjE5MjlpNzQzNTc3N0ZDNkQ2RkVCNQ?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:509395_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:509402":{"__typename":"ModerationData","id":"moderation_data:509402","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:509402":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1063216"},"id":"message:509402","revisionNum":1,"uid":509402,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:509395"},"conversation":{"__ref":"Conversation:conversation:417650"},"subject":"Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag","moderationData":{"__ref":"ModerationData:moderation_data:509402"},"body":"Awesome, thanks for that ramblingsu!
\n
\nI've just sent you an email, so please check your inbox when you have the time and we can go from there. Cheers!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"154","kudosSumWeight":0,"postTime":"2021-03-31T08:36:53.531-07:00","lastPublishTime":"2021-03-31T08:36:53.531-07:00","metrics":{"__typename":"MessageMetrics","views":3091},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:417650/message:509402","repliesCount":0,"readOnly":true,"editFrozen":false,"body@stringLength":"354","rawBody":"Awesome, thanks for that !
\n
\nI've just sent you an email, so please check your inbox when you have the time and we can go from there. Cheers!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:509402_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:1504647":{"__typename":"User","id":"user:1504647","uid":1504647,"login":"Ellen56","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-27T16:35:57.096-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"entityType":"USER","eventPath":"community:mxpez29397/user:1504647"},"ModerationData:moderation_data:569217":{"__typename":"ModerationData","id":"moderation_data:569217","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:569217":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1504647"},"id":"message:569217","revisionNum":1,"uid":569217,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:509395"},"conversation":{"__ref":"Conversation:conversation:417650"},"subject":"Re: Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag","moderationData":{"__ref":"ModerationData:moderation_data:569217"},"body":"

That is exactly what I've been dealing with on both my Surface Pro since I added my Dropbox account, and on my Windows 10 laptop since I had a new hard drive added and had to reinstall Dropbox. Never had the problem before. Works fine on other laptop, but ready to switch services because I work with photos for marketing daily and it is a PAIN to switch between looking at the images online @dropbox.com, getting the image name, and then going into my account to pull the named photo over. Very frustrated. Talked with someone in a Dropbox chat a couple weeks ago and he indicated Dropbox is aware of the problem with Windows, but no idea when the solution. Has anyone had this situation resolved??

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No one is going to address it with dropbox, we have thousands of images saved as well and now looking into switching services, they could care less about paying members having functionality, its unreal.

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