I see an older version of my Excel files - how can I get the latest one?

[Dzulkiewski]

I have 2 excel files that I had saved on my dropbox account. This week I received a new laptop from work and when I opened the files they are a version from several months ago. Is there a way to get those newer versions? What did I do wrong that the files were not updated in my dropbox account?

[Jay]

Could you reinstall the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot your machine?

[Dzulkiewski]

I tried that. Same result

I click the app icon, blue circle spins for 10 sec and then nothing. 

[Megan]

Hey @Dzulkiewski, would you mind sending me a couple of screenshots of your Windows device task bar, in order for me to have a visual too? 

[Dzulkiewski]

Here is a [removed per Community Guidelines] of what happens when I click on the dropbox links.

[Megan]

Hey @Dzulkiewski, thanks for that! 

However, keep in mind that for security reasons we don't have access to the link you provided, I'm afraid. 

If you could send a few screenshots my way, that'd be amazing. 

[Dzulkiewski]

Drop Box is there, but when I click on it the blue wheel spins and then stops.

[Nancy]

@Dzulkiewski, if you look where your computer’s clock settings are showing, do you see the small Dropbox icon then? This is how it should look like.

[Dzulkiewski]

Yes, I do. There is a red bubble next to it with the number 2 in it

[Walter]

It sounds like you're referring to your notifications in the desktop app @Dzulkiewski 

Could you send us a screenshot so that we can make sure we're on the same page? 

[Dzulkiewski]