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Forum Discussion
I'm missing files from my Dropbox account - what happened?
I tried to log into dropbox on my computer and it wouldn't let me. I went to my app on my phone and noticed all of my files but someone else's name on my account. Signed out of that persons name and ...
Jay
Dropbox Staff
Dropbox StaffHI Dan58, just out of curiosity, are you certain that the email used to login to the Dropbox account is the same as the one you normally use?
Have you recently sold any devices which could've had the Dropbox app installed on them?
I am 100% sure that I only used my email. Mac and iPhone enter them in for me. As far as other devices, I never sell anything without wiping it and removing it from my apple account. It doesn't make sense to me. My current phone is only a few months old and when transferring everything to a new phone you have to put your password in which would have been stored in my Keychain access. I even pulled up the keychain app and searched "dropbox" and there is only one account and password. I am positive it isn't something on my end.
- I reset my password today. I don’t think someone else could have logged in to my account because it would send me 6 digit code to authorize it. Also just checked that page an all log ins are my phone or mac
- Megan
Hey Dan58, is it possible that you're referring to a different account, and not the one you're currently looking at?
I'm asking that, because had your files been added to your Dropbox account, then there should be a sign of them in the account's Events page.
Even if the content was later on deleted, it should show as uploaded -and then of course removed- when checking that page. It's rather odd that you see nothing in regards to your content there.
