I'm missing files, and I can't find them in the Deleted files page.

[clove]

I recently updated my app and all of my files which were purchased and sent to me via dropbox.  They are  no longer there.  I tried the chat box its no help at all.  I logged on the computer all videos and pics are missing.  I went under deleted files nothing.  The item i'm trying to retrieve is from 2021.

[Rich]

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@clove wrote:

I logged on the computer all videos and pics are missing.  I went under deleted files nothing.  The item i'm trying to retrieve is from 2021.

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What does your Events page show?

[clove]

 what is an event page

[Rich]

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@clove wrote:

 what is an event page

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I provided the link to it in my reply above. It shows all of the activity on your account. What does it show about the files that you're looking for?

[clove]

You added the app Dropbox it has todays date.  I've been having this app for a long time.

[Mark]

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@clove wrote:

You added the app Dropbox it has todays date.  I've been having this app for a long time.

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If that is all it shows then you are almost certainly using a new log on. 

You need to log out of the app you are using and log on to the correct historic one. 

[Rich]

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@clove wrote:

You added the app Dropbox it has todays date.  I've been having this app for a long time.

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When you signed into the app you created a new account instead of signing into your existing one. Sign out of the app, then sign back in with the correct email address.