I can't find one of my Dropbox files. Suddenly it's gone.

[matt04]

hi there i had a file on dropbox for years an all of a sudden it’s gone i can’t find it anywhere can anyone help?

[Nancy]

Welcome to our forum, @matt04. 

When was the last time you could access this file on www.dropbox.com? 

Have you already checked your Deleted files and Events pages? 

Let me know more info, and we’ll go from there.

[matt04]

i can’t remember exactly but i know it was on there about a year ago maybe a bit less and yeah i have checked both it’s not there

[Nancy]

Do you have any other email addresses? If yes, I suggest you check if there’s a Dropbox account linked to them. The file could be saved there instead.

If not, what’s the current plan you see here? If you’re on a free Basic or Plus plan, which offer a 30-day file recovery window, and the file was deleted about a year ago, then I’m afraid it can’t be restored.

[matt04]

i’ll have to check my emails and i’m on a free basic

[Megan]

It sounds like either the file was deleted, or the account itself @matt04. 

Feel free to check for any other emails to see what you can find there though.