HELP MY FILES ARE MISSING! How can I recover them?

[yanit]

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disappeared. I checked the the "Events" page on Dropbox web, and there was no indication that I moved or deleted my files. There were not in trash either. Please help!

[yanit]

Hi Nancy, I did adjust the date filter, but the files were still not there. Same thing with searching for the files on dropbox.com, I looked for the file names, nothing showed up.

[Walter]

Did you also take a look at your sharing tab by any chance @yanit?

[yanit]

Hi Walter, I just checked and the folders are not there.

[Walter]

I see, thanks for checking that out for me @yanit 

If you made sure that you're looking at the correct account, we can reach out via email to have a further look internally at this point.

While I cannot promise anything, I'll be happy to investigate this further for you. 

[yanit]

Yes, I'm looking at the right account. If you could look into it, that would be great. Thanks so much.

[Walter]

No worries @yanit - you've got

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

[yanit]

Hi Walter, my issue has not been resolved but it is marked as done and I'm no longer able to see the ticket. Can you pls advise?

[Walter]

I can see that you never responded to my email @yanit 

Were you able to find the ticket/email from us in your inbox and did you reply there? 

[yanit]

Oh right, sorry, I just replied to that email. Thanks!

[Gothdolphin]

I am missing hundreds of files from one of my Dropbox folders. I upgraded to talk to support and it won’t let me submit a request. How do I go about getting these files back?