Re: Genius Bar Employee Deleted My Desktop!

marami · ‎11-28-2022

I went to the Apple Store with my Mac because it was impossible to clear up enough storage. He deleted drop box and re installed it, and made me sign back into my account. When I signed in, my entire desktop was gone! He told me it must be on another account (impossible, I showed him emails that show I only have one) and then sent me on my way. I really need to recover these files, and now there are no deleted files (or any files whatsoever) on my drop box. I'm really angry.

Mark · ‎11-28-2022

Is that the only event @marami ? If so the Apple employee is correct. You have set up a totally new account.

You need to log out and in to the other one. Remember here that if you are using things like Gmail you can use punctuation before the @ sign and have the domain as googlemail.com or gmail.com and they all go to one email address BUT are deemed separate accounts here,

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Mark · ‎11-28-2022

What does www.dropbox.com/events show about the files?

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marami · ‎11-28-2022

Mark · ‎11-28-2022

Is that the only event @marami ? If so the Apple employee is correct. You have set up a totally new account.

You need to log out and in to the other one. Remember here that if you are using things like Gmail you can use punctuation before the @ sign and have the domain as googlemail.com or gmail.com and they all go to one email address BUT are deemed separate accounts here,

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!