Files have reverted to an earlier version back in 2022.

[Peter278]

I am using dropbox lite for s-mode.

All my files have reverted to an earlier versions of sometime in December 2022. I use the files every week and make additions monthly and I can now see my entries up to November 2022 only.

All my files created recently have disappeared completely, so it looks like I have gone back nearly a year in a time warp. 

There is nothing in my deleted files folder.

Please help.

Thanks

[Megan]

Hi @Peter278, let's jump right into this! 

Would you mind checking your events page, to see what you'll find there?

The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

We want to see if there's any sign of deletion or even editing these particular files. If you see these files have been edited in 2023, that means that all the changes synced the way they should.

Keep me posted on the results!

[Peter278]

Nothing relevant in there. Last event was 1 October 2023 and I have used most of these files since then.
Upon investigating further the main file which I update monthly seems to have disappeared completely and the one I have with records to 11 months ago looks like a copy as when I try and open them, the two files point to two slightly different folders.

[Megan]

Hi @Peter278, when was the last time you saw these files online on the web?

Is it possible that you were syncing the changes to a different Dropbox account? 

[Peter278]

Hi Megan
I last accessed these files just a few days ago. I only have one Dropbox account. I
I usually access them using Libre Office via their Recent Documents and this have never been an issue before, but today it has an error message for the more recent files that <file name & location> 'Does not exist'.
This is true for all files saved in the past several months. Earlier ones are still accessible.
Peter

[Jay]

Hi @Peter278, the S Mode app doesn't store the files locally in a Dropbox folder. Due to this, how was Libre Office able to open the file if it wasn't stored locally? Is it possible that it was trying to open the file from the Dropbox cache folder, which is periodically deleted?

Do you remember the exact location it was previously, or are there any backups within that app? 

Have you ever noticed the updated version of the file on the Dropbox site directly?