Files gone

[Pardo1]

Woke up this morning and all of my Drop Box Files and Folders are gone. Can you help me get them back?

[CPR]

Hi Walter
I just signed out and signed back in and the account is still completely empty.

[Hannah]

Hey @CPR, really sorry to hear about this.

Here's the events page for you to check: https://www.dropbox.com/events 

[Kuede]

I got the following e-mail::" You recently deleted 3261 files from your Dropbox account. I have time to restore it until 30/10/2023.

These are the files you deleted:

2016-07-21- Passport Requirement for Minorspdf and 3260 files

30/9/2023 7:51 PM using Windows 10 19045.

I must admit  I am a total illiterate in Dropbox, so far all the hints I found didn't fruit. I urgently ask for professional help,thank you

[Nancy]

Hey @Kuede! Have you checked your Events page and Deleted files page for these files? 

Can you see more details on their deletion, and restore them from these pages?

The email you received should also have a link for you to see all of the files that have been deleted from your Dropbox account.

[Kuede]

Unfortunately I haven't had any success yet. To get to the bottom of the matter, I tried the following: I intentionally deleted a file in order to find it in "deleted files" or in events. Surprisingly, I didn't find any entries. Might this hint help?

[Kuede]

I deleted a file in my Dropbox Plus, but it doesn't appear in the "deleted Files" nor in "the event"

[Mark]

How long ago was it deleted @Kuede ?

Was it in a Share?

[Kuede]

The time I have deleted the file is now onca.3 hours ago. No share.

[Mark]

Where did you delete on a computer or via the website? 

If on a computer is that computer connected and syncing to Dropbox?

If via the web you haven't also permanently deleted it have you?

[Kuede]

How do I find out that the computer is synchronized to Dropbox?