Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hi,
I use an Excel file saved to a folder in my Dropbox. This is accessed by two colleagues both of whom use Office for Mac as do I (Office 365 in two cases, not sure if one is standalone Office for Mac or 365)
In any event, though I successfully save changes to the file, when one of my colleagues accesses the file later it's as if I've never edited it at all.
I see from a 2018 community post/reply that Excel files in Dropbox can only be edited successfully using Office online. Is this still true?
If this is the case, I'm disappointed that this is not made clear in some way for users of DropBox (perhaps an alert for any .xls or .xlsx files saved) because I suspect that a lot of people have lost data as a result.
So I guess the question is, is the problem of not being able to edit Excel files with the desktop version of Excel still true?
Cheers
Iain
Hi Walter,
Any other thoughts?
This hasn't been explained or sorted out as yet (as far as I know)
I'd be interested in any help you have to offer.
Cheers
Iain
I'm sorry for the late reply @IainF.
Can you check @edwards142 reply on this thread and let me know if it helps in your case as well?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi Walter
I'm not sure that this is relevant to my case.
Though I may be wrong I think that the file is being saved OK to DropBox when I save it but when it's opened by Jo, it seems that she is opening an old version.
I don't know how but I can't think of any other explanation.
Cheers
Iain
Hey @IainF, I just wanted to jump in here and mention that, if another user is having trouble previewing the updated versiom of the file, I'd recommend checking with them:
Let us know what you find, thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi Lusil,
I think you're correct and the answer is pretty prosaic.
Though Jo has dropbox installed she was using 'open recent' in Excel to open the file and the app was just pointing to the old version, (not sure where) rather than opening the one I'd updated. I don't know if DropBox wasn't syncing the changes to her folder or what.
From now on we'll open the file directly from DropBox and see if that solves the problem.
Fingers crossed.
Thanks both for your help.
Cheers
Iain
No worries, @IainF! We're always around to assist if you have any other questions, so don't hesitate to give us another nudge.
In the meantime, have a lovely day ahead!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!