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Throughout the day, DB Paper will go offline for several minutes with the following message:
"Connection lost. You'll be able to save edits when you go back online" followed by the next message, "Still offline. You'll be able to edit when you go back online. "
I can work on every other website, and I'm still connected to the internet. In 2-3 minutes the message will go away, but as soon as I begin typing it will reappear and turn my edits gray. I'm then unable to edit for a few minutes. Per another user's post, I went into incognito mode and check my firewall settings, neither of which worked.
Can anyone help?
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Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi there,
Is this an auto-reply? I had actually answered your questions in my original post. I had already encountered the last forum post where this reply was pasted in response to a similar issue, and the suggestions (going incognito, checking my firewall, etc.) didn't work.
Any other ideas? It's very buggy and it undermines the case I've been making for my team to move primarily to Dropbox Paper for meetings, 1 on 1s, and shared project tasks and docs. It's currently down while I'm writing this message (also on Dropbox, on the same connection) in another tab.
Hello everyone, I also have the same problem: a single computer on the network has the message that can't be synchronized due to the lack of network, but if there is internet.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I'm having the same problem. This product is absolute garbage. No matter how many "incognito tabs" I open or different browsers I use, I still get the same error message. All other websites (except for Dropbox Paper) work.
Any update on this? Why even release a produce if the core functionality -- being able to edit it and collaborate on documents -- doesn't even come close to working consistently?
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Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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