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eetadafe86's avatar
eetadafe86
Explorer | Level 3
2 years ago

Dropbox Account and all files deleted

It is ridiculous that there is no direct support email of any kind. This my only means of communication.   All of my files and my account have been deleted!!!!!!!!   No Email or Evidence of w...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi eetadafe86, thanks for bringing this to our attention.

 

Could you check the events page and the deleted files page to see if the files are visible there?

 

Did you have your Dropbox account signed in on any other devices or browsers?

 

This will help me to assist further!

  • eetadafe86's avatar
    eetadafe86
    Explorer | Level 3
    2 years ago

    Nothing there. Lets skip the trouble shoot solutions assume I have technical knowledge.

    I last logged into my account on the 8th of September and all personal files were there.

     

    Unable to login, I had to create a new account using my email address. 

    All of my personal files are non-existent. 

    My entire account and all files were deleted. 

     

    I suspect this is cross over from a separate work account which has (incorrectly) been suspended.

    This is not a discussion for public form and I would prefer a direct email or call.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      What is the error message when you try and log on eetadafe86 

       

      If it was linked to a business teams account and, as you said, that has been disabled/closed then all associated accounts are also removed. The only way to solve that is via the business admin - they wont talk to anybody who was a user of the team. 

       

      And you wont get a call, that's for paying business users only. If you want email support go to www.dropbox.com/support and log a ticket. Make sure you are NOT logged in to anywhere (even here) if you are on a free account. 

      • eetadafe86's avatar
        eetadafe86
        Explorer | Level 3
        2 years ago

        On my personal account there is no error message, it is completely erased.

        On my work  business account 'This account has been suspended please speak to administrator' 

         

        I can not do my job without access to those work files on the business account. 

         

        The Whole scenario is ridiculous. 

         

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Was this work account part of a Dropbox Business team, and your account was deleted from there?

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