Deleted (and lost?) Files

[kimsteacy]

I have a new computer... Trying to tidy up files, and logging onto my Dropbox account, I saw that my main (work) folder also had a similarly named folder with the sync issue. I was on a chat this morning with Dropbox, as I wanted to just have all of my files on the cloud in Dropbox rather than duplicates on my new computer. I was told if I didn't want to sync files, I should merge these two folders before turning off sync. So I did. Now I am missing many files from 2018 and on. I am desperate. They are not in the Deleted folder online. Would Dropbox be able to recover these even though they aren't listed there?

[Mark]

Hi @kimsteacy 

If they dont appear online in deleted then no, they are not recoverable by Dropbox. Did you not wait for them to upload to Dropbox before turning off sync on it? What exactly do you mean by turning off sync as well?

[kimsteacy · Accepted solution]

I just wanted to follow-up on this... Dropbox does have a recovery process that they can turn back your "files" to a specific date. It's called "Rewind". This worked well for me, however I did have to go through a Dropbox representative as the option was greyed out for me. They were great! ... and I was able to recover all of my files.