cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Deleted Dropbox on Mac (per Support instructions), now my Downloads an Documents folders are gone.

Deleted Dropbox on Mac (per Support instructions), now my Downloads an Documents folders are gone.

sarakate
Explorer | Level 4

I was having trouble with backing up my computer to Dropbox -- I got an error message that the folders I wanted to back up were not in their default locations. I hadn't moved them, so I don't know what was going on. I sent a message to Dropbox support, and the person who contacted me advised me to delete and reinstall Dropbox. I deleted the app, and now all the folders I was trying to back up, including my Documents and Downloads folders, are gone. I can't access them on Dropbox in deleted files because the backup wasn't working (which is why I contacted Dropbox in the first place). Is there anything I can do to get these things back?

1 Reply 1

Mark
Super User II

I suggest going back to Dropbox support and asking for help here I'm afraid. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?