Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
My co-worker deleted lots of files and folders from our shared Dropbox. We're both on Basic. I have recovered many of them, but a crucial excel file is missing from one of the folders.
If I pay for an upgrade and Rewind, might I be able to get it back? There's no sign of it anywhere.
thanks!
Jill
Yes, I checked Chris's deleted files as well on his account - and his events list. The files I would like recovered never appeared on his Dropbox. They did not sync either to his Dropbox or to his computer as his Dropbox was full. Thank you for your help here.
I'm not really sure how it would be possible for them to delete the files, if they were never synced to their account, though.
Can you also search this page, since the files were shared, to see if you can find them there?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@Jill_Davies wrote:
They did not sync either to his Dropbox or to his computer as his Dropbox was full. Thank you for your help here.
If they didnt sync as it was full they are not available to restore via Dropbox I'm afraid - as they don't exist. So it would be possible to delete them locally but they wouldn't then sync/share to other people.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
But the files we have lost were all on MY Dropbox, not on Chris's. Somehow he was able to delete the files, as they were included in folders on his Dropbox which he then deleted.
At this point, can I send you an email in order for us to have a closer look into this @Jill_Davies?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Yes please, [email removed as per Community Guidelines] is best.
Hey @Jill_Davies, I just sent you an email I'll be happy to see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!