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Re: Can I recover photos that Dropbox deleted?

Can I recover photos that Dropbox deleted?

Malik713
Explorer | Level 3

Photo recovery

7 Replies 7

Jay
Dropbox Staff

Hi @Malik713, thanks for your message!

 

You can recover any deleted items from within your version history from this page.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Malik713
Explorer | Level 3
Thank you. The chat is not available

Jay
Dropbox Staff

You don't require chat to recover your files, you can do so from that page I linked.

 

Are you not able to see any deleted files from there? What about from the events page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Mark
Super User II

How and when were they deleted? We need more info to try and help you.


 


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Malik713
Explorer | Level 3
Like 4 months ago due to not using the app for over a year

Rich
Super User II

@Malik713 wrote:
Like 4 months ago due to not using the app for over a year

No, that's not possible. Once an account has been deleted, neither the account nor files that it contained can be recovered.

Mark
Super User II

@Malik713 wrote:
Like 4 months ago due to not using the app for over a year

They are permanently lost now, I'm afraid. Once an account is removed for inactivity all data on it is removed and no longer recoverable. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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