All my files in my Dropbox folder are gone. What can I do?

[tford]

All my files in my dropbox folder are gone. 

Have no idea what I did. 

Dropbox chat support is not working. 

I tried the goback but that is not working. 

How do I get my files back?

[Lajos1]

Exactly the same happened to me during the last few days. Nothing to find in deleted files. After this I can't trust on Dropbox

[Hannah]

Sorry to hear about this issue, @Lajos1.

Are they only missing from your local Dropbox folder or from your account online as well?

If you take a look in your events page or your deleted files page, are you able to locate them?

[z_mge]

I had this account since my student years. I had thousand of documents, photos and personal songs saved. I login today and account is completly empty. There are no words to describe what I am feeling at this moment. I need help and explanation what to do. 

[Hannah]

Really sorry to hear about this, @z_mge.

When was the last time you logged in to this account?

And when you tried to login, did the site simply allow you to login, or did it prompt you to create a new account with that address?

Lastly, do you perhaps see anything related to your files in your deleted files page or your events page?

[z_mge]

I logged in at least a few times a year to this account. And I wasnt asked to create a new account

"Deleted files page" : 

No deleted files found. Try adjusting your filters

"Events Page" : 

You have no activity.

It seems like a brand new account, i had 48GB's of life moments saved here!!

The account is completly empty. Not a single file or folder !!! Please this needs to be checked by IT department!!!

[z_mge]

Since this event I have been trying to find if I have any copies of the files that were on this account!!!! I DO NOT HAVE COPIES!!!!! I had 10 years of my life on this account!!!!!!!!! DROPBOX!!!!

[Megan]

Hi @z_mge, it sounds like a brand new account indeed.

Is it possible that you have any old devices that might be connected to Dropbox, in order for you to check the email there? 

What about your emails? If you check there, do you see any email communication from us, that could give you any insight about creating a new account, or deleting your old one due to inactivity? 

[z_mge]

This is my university e-mail that I haven't used for years! Please tell me there is a technical solution to restore the files!!!! 

[z_mge]

please  please please 🙏🙏🙏

[Hannah]

Hey @z_mge, if the files have been deleted and it's more than 30 days after the deletion date, I'm afraid that they cannot be recovered.

If, however, there is no way that they were deleted, I strongly suggest looking into other emails/accounts you might have associated with Dropbox.

Did you check your emails like Megan suggested?