All my files in my Dropbox folder are gone. What can I do?

[tford]

All my files in my dropbox folder are gone. 

Have no idea what I did. 

Dropbox chat support is not working. 

I tried the goback but that is not working. 

How do I get my files back?

[Megan]

Hey @tford, sorry to hear about your missing files.

Can you please have a look at your events page and let me know what you find? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint.

Also, what about your deleted files page? 

Keep us posted!

[tford]

I uploaded some files to Dropbox.  All other folders and files were deleted. 

How can I fix this? I do not want them deleted. 

Please help

[tford]

All my folders and files had been deleted. How did this happen so I can make sure it does not happen again? 

I think I got the all restored. Can you check to make sure? 

[Megan]

Hi @tford, glad to see you were able to get your files back! 

Although we don't have account access on our end, in order to confirm if the content has been restored, please have a look on your end, and let us know if you're missing any files.

As for the reason this happened, this could be triggered by many things, such as the content being part of a shared folder, and a member deleting content from there. Or if you accidentally move files outside your Dropbox folder.

Could that be the case? 

[Amalric]

Hi everyone

Unfortunately I haven't connect myself to dropbox for some weeks. 

I can't find all the documents I had the opportunity to sign and have signed with the new interface.

I can't find neither my template.
Did I miss something? 

Thanks for your cooperation

Amalric

[Rich]

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@Amalric wrote:

I can't find all the documents I had the opportunity to sign and have signed with the new interface.

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Are you sure you're signed in to the correct account? If you last signed in weeks ago and then signed in today with the same account, you would still see all of your files. If you last signed in more than a year ago, then your account would have been deleted due to inactivity, and you're now signed in to a new, empty account.

What do you mean by "new interface?" Nothing has changed in the way you sign in to Dropbox.

[Magdalena2023]

Hi everyone!

I have huge problem. I will briefly describe you situation.

We had a Business plan (which was payed monthly). When we wanted to add next computer to Dropbox, we logged out, then logged in and everything on the web dissapeared... Plan was reduced to Basic plan, so we can't use the support for Business. Every folder, file and invoice wanished from web... Is anybody here who has such a problem like we do?

Thanks,

Magda

[Rich]

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@Magdalena2023 wrote:

... we logged out, then logged in and everything on the web dissapeared... Plan was reduced to Basic plan, so we can't use the support for Business.

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You likely signed in to a different, empty account. Verify that the email address you used to sign in is the email address that you used for your Business account.

[Magdalena2023]

Thanks a lot! We suspected that this is the reason why we don't see anything. We check invoice from our accounant and email address was wrong.