Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
All my files in my dropbox folder are gone.
Have no idea what I did.
Dropbox chat support is not working.
I tried the goback but that is not working.
How do I get my files back?
Exactly the same happened to me during the last few days. Nothing to find in deleted files. After this I can't trust on Dropbox
Sorry to hear about this issue, @Lajos1.
Are they only missing from your local Dropbox folder or from your account online as well?
If you take a look in your events page or your deleted files page, are you able to locate them?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I had this account since my student years. I had thousand of documents, photos and personal songs saved. I login today and account is completly empty. There are no words to describe what I am feeling at this moment. I need help and explanation what to do.
Really sorry to hear about this, @z_mge.
When was the last time you logged in to this account?
And when you tried to login, did the site simply allow you to login, or did it prompt you to create a new account with that address?
Lastly, do you perhaps see anything related to your files in your deleted files page or your events page?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I logged in at least a few times a year to this account. And I wasnt asked to create a new account
"Deleted files page" :
Since this event I have been trying to find if I have any copies of the files that were on this account!!!! I DO NOT HAVE COPIES!!!!! I had 10 years of my life on this account!!!!!!!!! DROPBOX!!!!
Hi @z_mge, it sounds like a brand new account indeed.
Is it possible that you have any old devices that might be connected to Dropbox, in order for you to check the email there?
What about your emails? If you check there, do you see any email communication from us, that could give you any insight about creating a new account, or deleting your old one due to inactivity?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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This is my university e-mail that I haven't used for years! Please tell me there is a technical solution to restore the files!!!!
please please please 🙏🙏🙏
Hey @z_mge, if the files have been deleted and it's more than 30 days after the deletion date, I'm afraid that they cannot be recovered.
If, however, there is no way that they were deleted, I strongly suggest looking into other emails/accounts you might have associated with Dropbox.
Did you check your emails like Megan suggested?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!