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Forum Discussion
ACCESS DENIED for unmodified Adobe PDF file from same directory with new name
I opened an Acrobat form from a local Dropbox folder that is shared with my paralegal and tried to re-save the unmodified file in the same folder with a different name. This is the error message I got. I am a sole practitioner. Nobody else has this file open. It is also not marked with any security so I know it’s not read-only.
The only way I can save this file is to back thru the Dropbox (Personal) folder, navigate back to the subdirectory, and perform the Save As OR save it to my desktop and then move it into the right folder with File Explorer.
This only started about a month ago, and it is maddening. I figure it was either Adobe or Microsoft doing something they thought was cute with an added layer of security. Am I alone with this problem?
- Thanks for the info, this might help other users with similar issues in future!
The access denied message only occurs when Adobe Acrobat tries to save a file to a Dropbox folder. I can save the PDF to my desktop and then move it into a Dropbox folder OR go through the linked account process. I can't save directly.
I do not get this error message when I save to OneDrive or when I save a Word file to Dropbox.
Updates: Same error messages when I uninstall and reinstall Dropbox (saving all files to local hard drive rather than online) and after uninstalling/reinstalling Acrobat.
- Jay
Dropbox Staff
Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
I think I have a solution. Win10 must have recently changed its Settings for Acrobat access to the Controlled Folders under its Virus and Threat Protection settings. (Settings - Security (advanced) - Virus & threat protection settings - Manage settings - Manage Controlled Folder access - Allow an app through Controlled folder access - Add an allowed app). Once I added Adobe and the associated services that had recently been blocked, I could save without the error message.
- JayThanks for the info, this might help other users with similar issues in future!
