synchronizing on Mac has stopped

[Mark4818]

Synchronizing on my Mac stopped working. Re-installing Dropbox did not solve this.

Anyone suggesties how to solve this?

[Jay]

Hi @Mark4818, thanks for bringing this to our attention.

Could you clarify exactly what you mean by the syncing has stopped?

What message do you see when you hover over the Dropbox icon in the menu bar? Do the files in the Dropbox folder have any syncing icons on them?

Any other info or screenshots would be helpful!

[Mark4818]

Jay, after having (re)installed Dropbox at my new MacBook, actually no files at all appear in the Dropbox folder.

The Macbook itself is recognized and connected to my Dropbox account. 

[Nancy]

Hi @Mark4818, sorry for jumping in here. 

Do you mind sending over a screenshot of your Dropbox app’s syncing status, as well as its app version? 

Also, do you mean that you were previously seeing files within your local Dropbox folder, and they’ve now disappeared?

[ALBERTO70]

I DOWNLOADED NEW VERSION ON JAN 2023 DROPBOX, BUT ON MAC NOTHING WORKS. INDEXING ALWAYS ON AND NO MORE SYNCHRONIZE NOTHING! 

[Walter]

Hey @ALBERTO70, sorry to hear about this.

Could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

If the number of files the app is trying to index or sync has not reduced for a while now it might be worth checking out the troubleshooting steps outlined in this article.

In any case, keep us posted!

[ALBERTO70]

new software dropbox disappeared for mac why? cmd alt to solve but big problem with 2 new .mac, the old mac worked, no sense to propose new software dropbox for mac that blocks all and make it disappear after problems created. cmd alt why don't write it to solve on dropbox web site??

[Mark4818]

Sorry for late reply.

After re-installing Dropbox, it's working.