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Forum Discussion
sync client is locking files and causes other software to crash
Hi folks,
our company, M&M software GmbH from Germany, is developing the industrial automation developing software e!COCKPIT for the WAGO group and therefore we’re handling the pure technical s...
Walter
Dropbox Staff
Dropbox StaffHey jkischel, welcome to the Community!
The best way to tackle this would be to have your clients pause syncing (or even quit the app) when working on those files through your own app and resume syncing or re-launch our desktop app when they're done with their edits.
I hope this helps!
The best way to tackle this would be to have your clients pause syncing (or even quit the app) when working on those files through your own app and resume syncing or re-launch our desktop app when they're done with their edits.
I hope this helps!
I have this same issue with a backup application named Backup4All. I purposely backup some files to a dropbox folder. It will fail about 50% of the time with a file locking error if Dropbox is running. If I pause the sync then it succeeds.
========================================Backup aborted. Reason:Could not copy"C:\Users\******\Softland\Backup4all9\Catalogs\BackupFile(3).bkc" to "D:\Dropbox\Backups\BackupFile.bkc".The requested operation cannot be performed on a file with a user-mapped section open().========================================This is supposed to be an early morning automated backup so manually pausing dropbox is not an option.There is an existing request for an API or command-line interface to pause the sync to cover these situations.It is possible to do a task kill on the dropbox sync service followed by a restart but that might create more problems than it solves.So the suggested answer from a Dropbox agent is manually turning off Dropbox? In other words, "STOP USING OUR PRODUCT when it causes a problem because we're not going to fix it." What a great solution!
