"You seem to be having internet issues" error preventing upload on website/desktop app

[Liz Falconer]

Hello,

I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via browsers, Chrome and Microsoft Edge and even tried changing the format of the the video. I don't usually have problems uploading files of the size I want to upload, so any suggestions, please?

Edit: I have used 1.7 GB of 2TB storage, so space shouldn't be an issue.

[Nancy]

Thanks for posting this here, @Liz Falconer. 

Can you send me a screenshot of the error you’re getting on the Dropbox website and your desktop app? Is your desktop app functioning properly other than that?

Have you also tried different browsers and they report the same error? 

What if you connect to another network (in case that’s possible)?

Let me know more updates.

[Liz Falconer]

Hi,

Thanks for replying. My 'Screen print feature doesn't show the upload panel, so I have taken photos - one from Chrome, the other from the app. I don't have the option of connecting to another network, I'm afraid but everything else is functioning normally. Thanks.

[Nancy]

Thanks for these screenshots, Liz! Did you test this via a different browser as well or incognito mode, and the same thing happens?

[Liz Falconer]

Screenshots from incognito window and Microsoft Edge (browser)

[Megan]

Hey @Liz Falconer, if you use the app, instead of our website, do you get any errors then? 

If I were you, I'd try clearing the app's cache, and also try to upload the content on a different path, than the one you're trying to at the moment. 

[Liz Falconer]

Yes - it's the same in the app (pic. above in first set of screenshots).

[Liz Falconer]

Hi Megan - I'll try that, thanks!

[Megan]

Hey, Liz! 

Give that a go, and let me know how it goes!

[Liz Falconer]

Hi Megan,

Still, no-go, I'm afraid. Clearing cache didn't make any difference.